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Wednesday, September 19 • 11:00am - 11:30am
Integrated Care Maturity Model

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Simone Cheung (Deloitte Access Economcis), James Linden (NSW Ministry of Health), Amy Hogan (Deloitte Access Economics)

In 2014, NSW Government invested $180 million over six years under the Integrated Care Strategy. This funding was invested in innovative and locally led models of integrated care, as well as a range of system enablers, to explore how health care might be delivered to communities differently and in a more integrated way.

In May 2017, the the funding body for the Integrated Care Strategy commissioned a state-wide formative evaluation of the strategy. The evaluation was at a program level but was informed by a high-level analysis of the 20 projects that were delivered by the Local Health Districts (LHDs) under the strategy. The complexity of the evaluation was that each of the LHDs had commenced implementation at varying points in time and the models of care and target cohorts were also different for each LHD.  

The evaluation approach relied heavily on qualitative data because the strategy was early in its implementation. The data sources included consultations with all Integrated Care sites, stakeholder surveys, past evaluation findings, linked hospital data sets and patient reported measures for a selection of LHDs. 

A maturity model, presented as a radar diagram, was developed to enable a comparison of LHDs against five dimensions of integrated care - program and service innovation, patient-centred care and empowerment, digital health and analytics, models of care and partnerships. The maturity model was designed to be aspirational and encourage growth, such that the highest ratings of maturity represented leading practice stages of integrated care. 

The maturity model provides a visual representation of maturity across the LHDs and highlights where there are strengths and/or gaps across the dimensions of integrated care. This enabled a state-wide evaluation of progress and facilitated the sharing of learnings on what works in NSW. 

Chairs
avatar for Anne Markiewicz

Anne Markiewicz

Director, Anne Markiewicz and Associates
Anne Markiewicz is a leading monitoring, evaluation, and training specialist with over 20 years’ experience designing monitoring and evaluation frameworks and developing and implementing a range of evaluation methodologies. She has designed and delivered M&E capacity development... Read More →

Speakers
avatar for Amy Hogan

Amy Hogan

Manager, Deloitte Access Economics
Amy Hogan is a Manager in the Health Economics and Social Policy team at Deloitte Access Economics and has wide ranging experience involving economic analysis, evaluation, strategy and policy reform. Amy has six years’ experience in public sector consulting and is particulary passionate... Read More →
avatar for James Linden

James Linden

Director, Funding and Policy Reform, NSW Health
James is a Public Health Specialist with experience across the UK NHS, NGO and Australian health settings. Previous roles have provided valuable exposure to the issues and enablers that support integration of care. | James is passionate about policy reform that supports 'whole of... Read More →


Wednesday September 19, 2018 11:00am - 11:30am
Chancellor 3 Hotel Grand Chancellor Launceston

Attendees (15)