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Thursday, September 20 • 3:00pm - 3:30pm
From outputs to outcomes: A system transformation approach for the Victorian child and family service sector

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Emily Mellon (Centre for Excellence in Child and Family Welfare)

The Victorian child and family service sector is undergoing a profound transformation from a service system to a learning system where experimentation, rapid knowledge sharing and continuous improvement will be the norm. The sector is transforming from a disparate network of services to an integrated learning system that better serves Victoria's children and families. 

The learning system assumes a culture of inquiry, experimentation and learning which requires certain knowledge, skills and motivation akin to an evaluation capacity building (ECB) effort. This paper explores how the Victorian child and family services' Outcomes Practice and Evidence Network (OPEN) is supporting community sector organisations to move from outputs to outcomes to better serve vulnerable children and families. 

We will share the Outcomes Practice and Evidence Network approach which has drawn on Learning Organisation, Knowledge Translation and ECB literature to develop a framework for systemic capacity building. Significantly there is an appreciation that both bottom-up and top-down efforts are required for system transformation, the challenges in cohesively framing and delivering these efforts will be discussed. In addition some of the particular strategies used to bridge the gap between research and practice, demystify and improve evaluation practice and support the sector to create, share and use better quality evidence will be presented. Importantly, we will focus on a specific case example from the child and family service sector to demonstrate the impact of our approach and the experience  of system transformation efforts at the local level.  

avatar for Rhianon Vichta

Rhianon Vichta

Research and Evaluation Coordinator, Brisbane Youth Service
Rhianon Vichta became an evaluator after spending more than 20 years delivering, designing, managing and working to improve social programs both in Australia and overseas. Throughout her career journey from crisis counsellor to CEO, she continued to seek answers to the fundamental... Read More →

avatar for Emily Mellon

Emily Mellon

OPEN Project Manager, Centre for Excellence in Child and Family Welfare
Emily is passionate about supporting sustainable social change through harnessing collective wisdom, nurturing inquiry mindedness and encouraging the utilisation of evidence. Emily is an advocate for creating space to inspire and hear the perspectives and insights of young people... Read More →

Thursday September 20, 2018 3:00pm - 3:30pm AEST
Chancellor 5