Welcome cocktail reception, Tuesday 18 September 6:00–8:00pm, open to all delegates! Venue: Penny Royal
Wednesday, September 19 • 1:30pm - 2:00pm
Outcomes, dashboards and cupcakes

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Jenny Riley (Navigating Outcomes Pty Ltd)

Outcomes based performance management is heading our way. We know it and at Windana we are getting ready, but we wanted an outcomes measurement framework that works for us and our clients, one that is meaningful, robust and proportionate. We wanted it not to be a tick-box, top-down, administration burden but something that could add value to our work and perhaps in drive our work.

With this in mind Windana embarked on an outcomes measurement journey in April 2017. Our ambition was to introduce real-time outcome measurement into our 35 bed therapeutic community in Maryknoll, Victoria.We took the time to build the skills and knowledge of our team about what outcomes are versus outputs, our residents participated in a 'theory of change' workshop, allowing us to identify our short, medium and long term outcomes.
The consultants worked with us to recommend validated tools to collect data that aligned with our intended outcomes. We visioned a dashboard of how this data could be feed back to our clients and staff in real-time. We launched our dashboards on 4th December (this is where the cupcakes come in) and have been collecting and using the data to support our work in Maryknoll.

We will present feedback from staff and clients 6 months into using our live dashboards i.e. was it worth it? is it adding value to our work? what are we learning? 

In concluding this paper we will share the process including what worked well and what we could have done better. We will share our recommendations for setting up outcome measurement in other therapeutic communities and programs in the AOD sector and our 'what next' thinking about shared measurement across the sector and opportunities for data linkage.

avatar for Eleanor Williams

Eleanor Williams

Assistant Director, Centre for Evaluation and Research, Department of Health and Human Services Victoria
In my current role as Assistant Director of the Centre for Evaluation and Research at the Department of Health and Human Services, I am working to build an evaluation culture across a large government department of over 12,000 employees. My team and I aim to improve the use of data... Read More →

avatar for Clare Davies

Clare Davies

Executive Director Rehabilitation Services, Windana Drug and Alcohol Recovery Inc
avatar for Jenny Riley

Jenny Riley

Founder and Director, Navigating Outcomes
I help organisations and collaborations access and learn from their data so they can improve social outcomes for individuals, families and communities.My passion is to bring together digital solutions (cloud, mobile, big data analytics, social media) and the social sector. I develop... Read More →

Wednesday September 19, 2018 1:30pm - 2:00pm AEST
Chancellor 5